Supported Technology Information
Certified Browsers If a vendor (such as Microsoft) does not support a certain operating system, iPipeline does not support it either. iPipeline supports operating systems only up to the level that the vendor supports. Windows
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Mobile Devices Android and iPhone are certified for the eSignature/Signing process. We do not recommend you use the illustration or eApp on a mobile device due to the complexity of the illustration & eApp screens. Android
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Step-By-Step Instructions
Accessing the System - Single Sign-On
This how-to guide will provide the information you need to effectively launch and use the BetterLife eSystems.
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Navigating My Cases
This how-to guide provides insight on the functions found on the My Cases screen.
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Editing My Profile
This how-to guide will provide insight on the functions found on the My Profile screen.
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Video Tutorials
Accessing The System
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Navigating The System
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Need Access to the Test Environment System?
The Test Environment System is a “playground” in which you can practice using the illustration/eApp systems. It looks the same as the LIVE system so you can see how the system works and become familiar without creating a live case. Although it works similarly to the live system, it doesn’t have all the validations (address check, email check, ordering of underwriting requirements, etc.) and DOESN’T connect with the live systems.
IMPORTANT NOTE: If you mistakenly add a live client illustration/eApp into this TEST system, it will need to be redone in the LIVE system; no automatic transfer of data is available.
IMPORTANT NOTE: If you mistakenly add a live client illustration/eApp into this TEST system, it will need to be redone in the LIVE system; no automatic transfer of data is available.
FAQs
I'm unable to log into the iPipeline eApp and illustration system. What can I do?
There could be many reasons why you are unable to log into the iPipeline software. Some of those reasons may be caused by your browser. Before contacting support, here are a few simple browser troubleshooting options to try:
There could be many reasons why you are unable to log into the iPipeline software. Some of those reasons may be caused by your browser. Before contacting support, here are a few simple browser troubleshooting options to try:
- Try closing and re-opening the browser.
- Try accessing the software with a different browser. For a list of our compatible browsers, see above in Additional Disconnected Requirements.
- Try clearing the browsing history. The steps for clearing the browser history differ based on which browser is being used. (Connect with the browser provider for specific instructions.)