Technology Information Overview

Find information to help you access our new eApp, learn which browsers or devices are supported, and get answers to any of your technology-related questions for illustrations and eApp. 

Supported Technology Information

​Certified Browsers
If a vendor (such as Microsoft) does not support a certain operating system, iPipeline does not support it either. iPipeline supports operating systems only up to the level that the vendor supports.
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Windows

• Google Chrome (most recent stable version)
• Microsoft Edge (most recent stable version)
• Firefox (most recent stable version)
• Microsoft Edge (Legacy Edge, versions prior to 78 are not included)

Mac OS & iOS

• Apple Safari (most recent stable version)

​Mobile Devices
Android and iPhone are certified for the eSignature/Signing process. We do not recommend you use the illustration or eApp on a mobile device due to the complexity of the illustration & eApp screens.
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Android

• Chrome (most recent stable version) 

iPhone

• Safari (most recent stable version)

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Step-By-Step Instructions

Accessing the System - Single Sign-On

This how-to guide will provide the information you need to effectively launch and use the BetterLife eSystems.
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download

Navigating My Cases
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This how-to guide provides insight on the functions found on the My Cases screen.
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Download

Editing My Profile
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This how-to guide will provide insight on the functions found on the My Profile screen.
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download

Video Tutorials

Accessing The System

Navigating The System

Need Access to the ​Test Environment System?

​The Test Environment System is a “playground” in which you can practice using the illustration/eApp systems. It looks the same as the LIVE system so you can see how the system works and become familiar without creating a live case. Although it works similarly to the live system, it doesn’t have all the validations (address check, email check, ordering of underwriting requirements, etc.) and DOESN’T connect with the live systems.
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IMPORTANT NOTE: If you mistakenly add a live client illustration/eApp into this TEST system, it will need to be redone in the LIVE system; no automatic transfer of data is available.

FAQs

I'm unable to log into the iPipeline eApp and illustration system. What can I do?
There could be many reasons why you are unable to log into the iPipeline software. Some of those reasons may be caused by your browser. Before contacting support, here are a few simple browser troubleshooting options to try:

1. Try closing and re-opening the browser.
2. Try accessing the software with a different browser. For a list of our compatible browsers, see above in Additional Disconnected Requirements.
3. Try clearing the browsing history. The steps for clearing the browser history differ based on which browser is being used.  (Connect with the browser provider for specific instructions.)   

Still have questions?